Inbox
Review recordings and transcripts of calls the AI answered, and track follow-up status
In Voice → Inbox in the sidebar, you can see a list of the calls the AI answered, along with each call's recording and transcript.
If "Contact Email" isn't set in Agent Settings, you won't receive email notifications for calls that need follow-up. If you see a notice at the top of the page, set up your contact email.
Call list
Each call shows the caller's phone number, status, date and time received, the beginning of the transcript, the call result, and the call duration.
- Search: Search by phone number using "Search by caller".
- Filter: Filter by "Unhandled", "Handled", or "Not set" (you can select more than one).
Status
| Status | Meaning |
|---|---|
| Unhandled | A call that needs a person to follow up, such as with a callback |
| Handled | A call that has been marked as handled |
| Not set | A call with no status set |
When the AI finishes gathering a caller's request, or when a voicemail is recorded, the call is automatically set to "Unhandled" and a notification email is sent to your contact email address. Once you've followed up (for example, by calling back), change the status to "Handled" in the call details.
Call result
Shows how the call ended, such as "AI handled", "Transferred", "Transfer failed", "Voicemail", "Missed", or "Interrupted".
Call details
Select a call in the list to see its details on the right.
- Call tab
- Recording: Play back the "Whole call" or "Voicemail" recording.
- Transcript: Shows the conversation between the caller, the AI assistant, and the operator in a chat format. It appears once it's ready after the call ends.
- Details tab: Shows the called number, handoff reason, transfer destination, transfer result, and more.
- Copy link to this call: Copy a link that opens this call directly, so you can share it with your team.