Files
Upload brochures and documents to use as knowledge
In Knowledge → Files in the sidebar, you can upload PDF, Word, and image files to use as knowledge. The AI reads the contents of uploaded files and uses them in its answers.
Supported files
| Item | Details |
|---|---|
| File formats | PDF (.pdf), Word (.docx), images (.png / .jpg) |
| Limit per file | 3.3MB |
| Total limit | 33MB for the whole team (all agents combined) |
Other formats, such as Excel, can't be uploaded.
Upload files
Select files
Drag and drop files into the "Upload Files" area, or click it to select files. You can select multiple files at once.
Wait for processing to finish
"Analyzing file..." appears while the AI reads the file's contents. When it's done, the file is added to the list.
If a file with the same name already exists, you can choose to "Skip" or "Replace". Replacing deletes the old file.
Uploaded files
The list shows each file's name, upload date and time, size, and processing status.
| Status | Meaning |
|---|---|
| Completed | Reading is finished and the file is being used as knowledge. Click it to see the extracted content |
| Processing | The file is being read |
| Error | Reading failed. Delete the file and upload it again |
| Unsupported | The format isn't supported |
You can delete files you no longer need with "Delete".
Tips for better results
- Images with very small text, handwriting, or low-resolution scans are harder to read.
- Click a "Completed" file to check that the extracted content is correct.
- For important information such as prices and opening hours, also add it as Q&A or Text to be sure (these take priority over files).
- Don't upload files that contain personal or confidential information.