Agent Settings

In Channel Common → Agent Settings in the sidebar, you manage your agent's basic information. The settings here are shared across all channels: the widget, LINE, and Voice.

Agent Name

The agent's name, shown in places like the chat screen. It usually includes your property or service name (e.g., XX Hotel).

Agent Status

Use the switch to toggle between "Active" and "Paused".

While paused, customers can't use the chat widget.
When you pause the agent, a confirmation dialog appears. Click "Pause".
Only the team owner can change the agent's status.

If you want to stop accepting chats temporarily, you can simply pause the agent here without removing the embed code.

Agent Facility Information

Basic information about your property that the AI refers to when answering customers. This is the highest-priority information in your knowledge, so make sure it's accurate.

Item	Description
Category	The type of property (set when the agent is created; can't be changed)
Description	A description of your property's features and atmosphere
Phone Number	e.g., 03-1234-5678 (for international numbers, start with + and the country code)
Address	Your property's address
Website URL	Your property's official website
Inquiry URL	The URL of your contact page
Booking URL	The URL of your booking page
Contact Email	The address that receives contact form submissions and Voice notifications (see below)

After entering your information, click "Save" to apply it.

Contact Email

This address receives the following:

Submissions from the chat widget's contact form
Notifications from Voice when a call needs follow-up, such as a callback

If it isn't set, the chat contact form can't be used.

Agent ID

A unique ID for your agent, to share when contacting support. You can copy it with the copy button.

Deleting an agent

Agents can't be deleted from the dashboard. If you'd like to delete one, please contact our support team.