Overview
Check message trends, ratings, and ROI
In Analytics → Overview in the sidebar, you can check how your agent is being used. It shows the same content as the team-wide Usage page, with the agent you have open already selected.
Plan Usage Status
Shows usage for the whole team.
| Item | Details |
|---|---|
| Current Plan | The plan you're on. Click "View Plan" to go to the Plans page |
| Monthly Messages | The number of AI responses this month and the limit (resets on the 1st of each month) |
| Total Messages | The total number of AI responses to date and the limit |
| Active Agents | The number of active agents and the limit |
| Team Members | The number of members and the limit |
Items that have reached their limit show "Limit Reached".
How messages are counted
Each AI response counts as one message. Responses from the widget, LINE, and Test are all counted together.
Usage Statistics
At the top of the page, you can filter by period (Week to date / Month to date / Last 7 days / Last 14 days / Last 30 days, or a custom range from the calendar) and, if you have two or more agents, by agent. The default is the last 7 days.
ROI (return on investment)
| Item | Details |
|---|---|
| Conversations in Period | The number of conversations in the period |
| Time Spent | The time the AI handled on your behalf, calculated at 5 minutes per conversation |
| Cost Saved | The handling time converted to a cost at ¥3,000/hour |
All of these are rough estimates.
Daily usage history
Shows a chart of messages per day. You can also see the total for the period.
Agent usage summary
Shown when you have two or more agents. Compare messages, conversations, Good/Bad ratings, and inquiries for each agent.
Messages with Ratings
A list of answers that customers rated Good or Bad. Click a row to open that conversation in Messages. Answers rated Bad are a good starting point for improving your answers.