Chat
Test
Check the AI's answers in the same chat window your customers see before going live
In the sidebar, Chat → Test lets you try out the AI's answers in the same chat widget your customers use on your website (the heading on the page is "Playground").
What you can do on this page
- Enter questions you expect and check that the answers and suggested links are correct
- Confirm that knowledge you've added or edited is reflected in the answers
- Share the chat URL with members and stakeholders so they can review it with you
What to check
- Try the questions customers ask most often (access, opening hours, prices, how to book, and so on).
- If an answer is missing information or incorrect, add Knowledge or correct the answer from Messages.
- Due to the nature of AI, the same question won't always produce the exact same wording. Check whether the content is correct, not the phrasing.
Exchanges in Test count toward your message count, just like regular conversations. They are recorded in "Messages" with the source "Playground".
If you open the contact form, it is shown as a "Preview" and nothing is actually sent.
Share the chat
You can share the Test chat with a URL.
- Anyone can open the shared URL, even without a NEWT Chat account.
- It's handy for letting colleagues and stakeholders try the chat before you install it on your website.
- The shared URL is the same public URL as the "URL Link" in Embed code. Conversations from the shared URL are recorded in Messages with the source "Widget" and count toward your message usage.