Frequently Asked Questions (FAQ)
Common questions and answers from users
A collection of common questions and answers from users.
Service Overview
Q: What does this service do?
A: In short, it's a 24/7 automated receptionist for your website. It automatically answers common customer questions like business hours, parking, and directions on behalf of your staff.
Q: How does this make things easier for staff?
A: It significantly reduces time spent responding to routine inquiries via phone and email. Staff can focus on in-person service and tasks requiring more detailed attention, improving overall service quality.
Q: How is this different from traditional chatbots?
A: Unlike conventional chatbots that only respond to specific keywords, our AI understands users' natural language and the meaning of entire sentences, responding conversationally. This eliminates customer frustration and improves satisfaction.
Q: Isn't a detailed FAQ page enough?
A: With FAQ pages, customers have to search for answers themselves, which is cumbersome especially on smartphones and causes site abandonment. With chat, the AI provides instant answers, making it much more convenient.
Setup & Preparation
Q: Can I set this up without technical expertise?
A: Yes, absolutely. It's designed so anyone can set it up in as little as 10 minutes without dedicated IT staff. No specialized knowledge or dedicated personnel required.
Q: What should I prepare first?
A: Prepare the URL of your target site for initial creation, plus materials to upload as additional knowledge (PDF/images/Word) and FAQ drafts. The URL is used for initial base knowledge intake; subsequent additions are done through Training Data (Q&A, Files). Additional URL intake is not currently supported.
Q: How do I teach the AI about my business?
A: Upload existing materials (facility guides, price lists as PDF/Word/images) from "Training Data" in the admin panel, and the AI will automatically learn the content. For text additions and modifications, register them directly in "Q&A" (text file uploads are not currently supported).
Plans & Pricing
Q: Can small inns and individual shops use this?
A: Yes, many small business owners use our service. We offer a free plan at ¥0/month so you can experience the benefits risk-free.
Q: Is the free plan really free forever?
A: Yes, you can continue using it at ¥0/month. There are limits on monthly AI responses (200) and total messages, but you'll never be automatically charged.
Features & Settings
Q: Can I change the chat screen colors and design?
A: Yes, you can freely customize chat colors and icons to match your website design, creating a unified brand image.
Q: Can it handle multilingual inquiries?
A: Yes, it can. When overseas customers ask questions in their language, the AI automatically detects and responds in the same language.
Q: What happens when the AI can't answer a question?
A: Questions the AI couldn't answer are logged and can be reviewed on the "Messages" page. Based on this, you can add Q&A or training data, or configure it to provide contact information for a representative when needed.