Getting Started
What is NEWT Chat?
An overview of the AI chat and AI phone answering service for the tourism and hospitality industry
NEWT Chat is an AI-powered customer support service for hotels and ryokan, tourist attractions, restaurants, DMOs, tourism associations, and more. The AI learns from your website and documents, then automatically handles inquiries on your website, LINE, and by phone — 24/7, in multiple languages.
Key features
- Get started just by entering a URL: The AI automatically gathers information from your website and creates an agent tailored to your facility.
- Automatic multilingual support: The AI detects the language your customer types in and replies in the same language.
- One AI across multiple channels: The website chat widget, LINE, and phone (Voice) all respond using shared knowledge.
- Gets smarter as you use it: Review conversation history and unanswered questions, and add Q&A on the spot to improve answers.
Key terms
| Term | Description |
|---|---|
| Team | A unit for your company or organization. Members, plans, and billing are managed per team |
| Agent | An AI you create for each facility or service. You can create multiple agents in a team |
| Channel | A touchpoint with your customers. There is Chat (website chat widget and LINE) and Voice (phone) |
| Knowledge | The information the AI uses to answer. Register it as Q&A, text, or files |
| Widget | The chat window installed on your website. It appears once you paste the embed code |
Pricing plans
Start with the free Hobby plan and upgrade as needed. For details on each plan, see the pricing page or Plans.