Plans
Check your pricing plan and upgrade
Open Team → Plans in the sidebar of the team-wide view to check and change your pricing plan. Plans are subscribed per team. This screen is available to owners only.
Plan types
| Plan | Overview |
|---|---|
| Hobby | Free plan. Up to 200 messages per month, 1,000 messages in total, 1 agent, and 3 members |
| Casual | For small facilities. Supports LINE integration |
| Premium | For multiple facilities, or facilities with a higher volume of inquiries |
| Suite | For full-scale team operations. Lets you hide the watermark (Powered by NEWT Chat) |
| Suite Plus | A custom contract for large-scale operations, such as centralized management of multiple locations |
For pricing and limit details, see the Plans screen in the dashboard or the pricing page.
Voice (AI phone answering) is applied for separately from plans. For details, see the Voice overview.
Monthly and yearly
Use "Monthly" and "Yearly" at the top of the screen to switch the display. Yearly plans are 20% cheaper than monthly plans.
- You can't switch from a yearly plan to a monthly plan. You can upgrade while staying on yearly billing.
Upgrade
Payment
- From the free plan: Enter your card details on the checkout page (Stripe) to subscribe.
- From a paid plan: The confirmation screen shows the prorated difference and your next renewal date. Review the details and click "Upgrade".
Downgrade and cancellation
You can't change to a lower plan. To cancel a paid plan and return to the free plan, go to the Billing screen.
If you pay by invoice
Teams that pay by invoice should contact us via "Request a plan change". For changes to a Suite Plus plan, please contact your sales representative.