Dashboard tour
The dashboard layout, centered on the sidebar
The dashboard consists of the header at the top of the screen and the sidebar on the left. The sidebar's contents change depending on whether you're viewing the team-wide screens or a specific agent.
Header
| Element | Description |
|---|---|
| Sidebar toggle button | Collapses the sidebar to show icons only |
| NEWT Chat logo | Click to return to the agent list |
| Team name | Shows your current team and plan. If you belong to multiple teams, switch teams here |
| Agent name | Shown when an agent is open. From here you can switch to another agent or go back with "View all agents" |
| Account icon | Opens a menu with "Account Settings" and "Sign Out" |
Sidebar (when an agent is open)
Every screen you use to run your agent opens from here.
Channels
Menus for each touchpoint with your customers.
- Chat (website chat and LINE)
- Messages: Review customer conversations
- Test: Test and share your chat
- Design: Configure widget text and appearance
- Embed code: Code for installing on your website
- LINE: Connect with your LINE Official Account
- Voice (phone)
- Email: Coming soon
Channel Common
Settings shared across all channels.
- Knowledge: Q&A / Files / Text
- Analytics: Overview / Question Analytics
- Agent Settings: Agent name, status, and facility information
When you open an agent, "Messages" is shown first.
Sidebar (team-wide screens)
When you return to the team screens via the logo or "View all agents", the team-wide menu appears.
- Agents: List agents and create new ones
- Usage: Plan usage and team-wide statistics
- Team
- Members: Invite members and manage permissions
- Plans: View and change your pricing plan (owners only)
- Billing: Manage payment methods and invoices (owners only)
- Team Settings: Team name and team ID
Using a smartphone
On narrow screens, the sidebar is hidden and you open the menu from the menu button in the top right. You can also open the account menu from the bottom of that menu.
Change the display language
Go to the account icon → "Account Settings" → Language Settings to switch between Japanese and English. For details, see Account settings.