We published a new customer story featuring Taberu Oyado Hamanoyu, a long-established ryokan in Izu Inatori Onsen, on NEWT Chat.
Background
Taberu Oyado Hamanoyu's reservations desk was fielding around 2,000 calls a month, a heavy load for a team with three staff on duty at any given time. The ryokan values phone contact with guests, including a confirmation call to every guest one week before arrival, so even questions already answered on its website had to be handled one call at a time.
Results after adopting NEWT Chat
- Inbound calls fell from around 2,000 a month to about 1,600, a drop of roughly 400 calls (about 20%)
- The reduction saved an estimated 17 hours of handling time a month
- Call content shifted from generic FAQs to in-depth matters only staff can answer
- Inquiry data revealed anniversary demand, leading to new initiatives such as hiring a pastry chef
Related links
Get in touch
For deployment inquiries or press requests, please reach out via our contact email (newt-chat@reiwatravel.co.jp).