Case Studies

Real stories and results from businesses using NEWT Chat and NEWT Voice.

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4 case studies

WASUKI BASE Biwako (Tomoiki Resorts Shiga Co., Ltd.)

NEWT ChatHotels & Ryokans

WASUKI BASE Biwako (Tomoiki Resorts Shiga Co., Ltd.)

Inquiries to the front desk down about 90%: how AI took over routing guests between two brands

GooS Co., Ltd.

NEWT ChatTourism & Leisure

GooS Co., Ltd.

A sauna facility with no phone line: bringing scattered inquiries together in chat

JHAT Co., Ltd. (hotel MONday)

NEWT ChatHotels & Ryokans

JHAT Co., Ltd. (hotel MONday)

From endlessly updating FAQs to AI that reads your site and answers: why a hotel group switched chatbots

Taberu Oyado Hamanoyu

NEWT ChatHotels & Ryokans

Taberu Oyado Hamanoyu

Calls down 20%, saving 17 hours a month at a long-established ryokan

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Case Studies | NEWT Chat