Your phone work,handled entirely by AI.
From opening hours to late-night and foreign-language calls, the AI answers around the clock. Only the calls that need a person reach your staff.
* In beta. Consultations and quotes are free.
Hotels, ryokan, and shops across Japan run NEWT Chat
The calls you miss are costing you
bookings and guest satisfaction.
Answering the phone is one of the biggest drains on time at the front line. During busy seasons, inbound demand, and late nights, people alone can't keep up.
Calls go unanswered at peak times, and you lose bookings
When it's busy, staff are tied up on the phone and guests in front of them wait. Every missed call is lost revenue.
You can't handle calls in English, Chinese, Korean, and more
Multilingual calls go unanswered, and you miss bookings and inquiries from inbound guests.
You answer the same questions about hours and bookings again and again
“What are your hours?” “Where are you?” every day. The same explanations eat up staff time.
Late-night and early-morning calls go unhandled
The hours when no one can staff the front line are exactly when gaps in the guest experience appear.
Let AI answer customer calls as
“a second front desk.”
Common questions are resolved on the spot; only the calls that need a person go to staff. Your staff can focus on the interactions that truly need them.
NEWT VoiceAI answeringCall history, transcripts, and recordings are all available in the dashboard.
Everything your phone
operations need.
Natural conversation, not a legacy IVR
No fixed menus. The AI understands what the caller needs from their own words and responds naturally.
Multilingual, 24/7/365
Support for 40+ languages. Late nights, early mornings, and busy seasons — the AI handles the calls.
Learns from a single URL
Just enter your website URL. The AI reads your venue info and FAQs automatically and puts them to work.
Hands off to staff only when needed
When the AI can't answer, or the caller asks, it transfers smoothly to the number you set.
Call history and transcripts
Every call is transcribed automatically. Review it later, and play back recordings too.
From answering calls to daily operations, all in one.
Everything you need, from answering calls to day-to-day operations. Some features are coming soon.
AI & Voice
- AI handling (no touch-tone menus)
- Automatic learning-data generation
- File reading
- Multilingual (40+ languages)
Calls & Transfer
- Call transfer
- Call recording
- Transcription
- AI hearing (message intake)
- Business-hours settingsComing soon
Notifications & History
- Call history
- SMS sendingComing soon
- Chat-tool integrationComing soon
Operations
- Phone number provisioning
- Status management
- Dashboard
See how each feature works, with use cases, in the free service guide. Get the brochure (free)
Chat and phone,
answered from the same knowledge.
NEWT Chat and NEWT Voice share the same knowledge: your venue info and FAQs. Teach it once, and it answers with the same quality on the web and on the phone.
Shared learning data
Website, FAQs, and facility info in one place. Update once, and both Chat and Voice stay current.
NEWT Chat
AI chat for web & LINE
NEWT Voice
AI first response on the phone
NEWT's AI services are
chosen by businesses across Japan.
The case studies below are for NEWT Chat, our first product. NEWT Voice works from the same knowledge, so that proven quality carries straight over to your phone line.
One rollout across all properties standardized our guidance quality and freed staff to focus on hospitality.
Many inbound guests don't speak English first. Being guided in their own language really improves their stay.
I was moved by how accurate the replies were. So natural I doubted an AI had written them.
The AI answers the room and hot-spring questions that pile up at night, making morning handovers far easier.
It answers overseas guests in polite phrasing close to our own, keeping the inn's refinement intact.
More than automated replies: it shows what customers truly need and what we should share proactively.
A cut above template chatbots. It answers even deep questions accurately, so we trust it with guests.
A resolution-based pricing model.
You're charged only for calls the AI handles to completion.
NEWT Voice
BetaAn AI that answers your phone
You're charged only for calls the AI handles to completion (*1). Transfers to staff are free for the first 2 min per call.
- Multilingual AI answering, 24/7
- Human transfer only when needed
- Call history, transcripts, recordings
- Shares learning data with Chat
A call where the AI completes the handling is “resolved” and billable. Call length does not affect the price.
- The AI answers a common question and the call completes
- The AI takes down the caller's request (transcribed for easy follow-up)
- Transfers to staff are free for the first 2 min per call (beyond that, an additional per-minute fee applies)
Call this demo number for a fictional hotel, “Reiwa Hotel,” to try NEWT Voice's AI phone answering right away.
Scan the QR code to call- Ask about check-in times, amenities, access, and more
- See a demo of how reservation questions get transferred to staff
- See a demo of how lost-and-found questions get a call-back
By calling this demo number, you agree to our Privacy Policy.
Bring “a second front desk”
to your front line.
We're in beta and onboarding businesses as inquiries come in. Phased rollouts — “nights only,” “inbound calls only,” and more — are welcome.
* Consultations and quotes are free.
Frequently asked questions
About the service
How is this different from a call-answering service or IVR?
Unlike a call-answering service where an operator takes down your message, NEWT Voice uses AI (a voicebot) to answer common questions on the spot and transfers only the calls that need a person. Unlike traditional IVR that routes by keypad, it responds in natural conversation, 24/7 and in multiple languages.
What kinds of businesses can use it?
It works for any business that gets a lot of phone inquiries: hotels and ryokan first of all, plus restaurants, salons, and tourist facilities. During the beta we prioritize businesses in the hospitality industry.
Which languages does it support?
Japanese, English, Chinese, Korean, and more than 40 languages in total. The AI detects the language the caller speaks and answers in the same language.
How accurate is the speech recognition?
It uses up-to-date speech recognition and generative AI, so it follows the flow of a conversation even when phrasing varies. If it mishears, it asks again; if it still can't resolve the call, it switches to a staff transfer or takes a message, so callers never hit a dead end.
Can I use Voice on its own without a NEWT Chat contract?
Yes, you can deploy Voice on its own. Using it together with NEWT Chat lets the two share your venue info and FAQs, which keeps updates to a minimum.
Setup & operation
How soon can I start after signing up?
Plan on about a week from sign-up at the earliest before you're up and running. The AI itself is ready as soon as you enter your website URL.
What do I need to prepare?
Just your website URL. The AI learns your venue information and FAQs from it automatically. If you'll forward calls from your existing number, check that your phone carrier's forwarding service is available.
Will a new phone number be issued?
Yes. When you start, NEWT Voice issues a new 050 number that serves as the AI's answering line. You don't need to change your current phone number.
Can I keep my current phone number?
Yes, your existing number remains the one your customers see. Using your phone system's call-forwarding settings, incoming calls to it are routed to the issued 050 number where the AI answers. There's no need to update the number on your business cards or website.
What happens to calls the AI can't handle?
If the caller asks to be connected to a person, it transfers to the destination you've set. If the AI judges it can't resolve the call, it transfers after confirming with the caller. In setups without a transfer destination, the AI can instead take down the caller's request for a call-back.
Pricing & contract
How is the price determined?
A monthly base fee (which includes issuing and holding a 050 number) plus a resolution fee based on the number of calls the AI handles to completion. Per-resolution rates are quoted individually based on your call volume.
Can I try it for free?
During the beta we arrange plans individually, including trials. Consultations and quotes are free.
Is there a minimum term or cancellation fee?
Contract terms during the beta are arranged individually. Please ask during your free consultation.
Security & data
Where can I review recordings and transcripts?
Every call is recorded and transcribed automatically, and you can review them in the dashboard. We'll walk you through details such as retention periods during onboarding.
How is personal information handled?
Call data is used to improve response quality and to hand calls over to your staff, and is managed under our privacy policy. You can review the details in the contract during onboarding.