Guest & Front Desk11 min read
IVR for Hotels and Ryokan: Automate First-Line Phone Handling and Ease the Front Desk Load
A guide for hotel and ryokan front desks on using IVR (interactive voice response) to automate first-line phone handling. Drawing on a Japan Tourism Agency survey on staffing, we cover which calls to automate and which to leave to staff, a customer case, what to check when choosing a service, and how AI-based IVR differs, in the order you would check them before adopting one.