NEWT Chat, an AI agent chat purpose-built for the hospitality industry, has been selected for group-wide deployment across all four brands and 30+ properties of the hotel MONday Group, operated by JHAT (Japan Hotel Advanced Technologies).
Why NEWT Chat
With the surge in inbound travel to Japan, hotels face growing demand for instant multilingual responses and round-the-clock guest support. The hotel MONday Group adopted NEWT Chat to lift direct-booking conversion on their own websites while keeping operating costs in check, without compromising the guest experience.
What NEWT Chat brings
- Coverage in 40+ languages — guests can ask questions in their own language and get immediate answers
- Five-minute setup — enter a property URL and NEWT Chat auto-learns the site, FAQs, and house rules
- 24/7 availability — late-night and early-morning inquiries handled by the agent
- Free tier — up to 200 conversations per month at no cost (as of May 2026)
- Multi-channel — web widget and LINE delivery, among others
Related links
Get in touch
For deployment inquiries or press requests, please reach out via our contact email (newt-chat@reiwatravel.co.jp).