Note on This English Translation
This document constitutes the official English version applicable to Users located outside Japan. Certain provisions have been supplemented to comply with applicable laws in the jurisdictions where the Service is offered. In the event of any conflict or discrepancy between the English and Japanese versions with respect to provisions that exist in both versions, the Japanese version shall prevail.
Article 1 (General Provisions)
Any person who accesses this Service (hereinafter referred to as “User”) agrees to, and shall comply with, these Terms of Service, all other terms and conditions (including the Travel Agency Terms and Conditions of Reiwa Travel, Inc.), travel condition documents, rules, and guidelines established by Reiwa Travel, Inc. (hereinafter referred to as the “Company”) in connection with the use of this Service.
Article 2 (Amendments to These Terms of Service)
The Company may amend these Terms of Service at any time without obtaining the prior consent of Users. Unless the Company separately specifies otherwise, any amended Terms of Service shall take effect at the time they are displayed on this Service. Where a User continues to use this Service after such amendments take effect, the User shall be deemed to have agreed to all provisions of the amended Terms of Service.
Article 3 (Use of This Service)
1. The purchase and reservation of travel products through this Service is available to registered Members only.
2. Certain features of this Service may not be available to Users depending on their age.
3. By accessing and using this Service, the User is deemed to have agreed to these Terms of Service.
4. The Company may, without prior notice to Users, modify the content, name, or specifications of this Service. The Company shall bear no liability whatsoever for any disadvantage or damage incurred by Users as a result of such modifications.
5. Users shall bear full responsibility for their use of this Service and for all actions taken and results arising from the use thereof.
Article 3-2 (Guest Reservations)
1. This Service permits Visitors (non-members) to make reservations without completing member registration (hereinafter referred to as “Guest Reservation”).
2. All provisions of Article 1 (General Provisions) and all other provisions relating to this Service shall apply to Guest Reservations. However, the scope of the Company’s discretion as set forth in Article 2 (Amendments to These Terms of Service) shall apply mutatis mutandis in the same manner as it applies to registered Members.
3. Any personal information provided in connection with a Guest Reservation shall be handled in accordance with the Company’s Privacy Policy. The Company may request confirmation of such information as necessary; however, Users shall not be compelled to complete member registration.
Article 3-3 (Territorial Scope of Service)
1. This Service is intended for use in jurisdictions where the Company is lawfully authorized to provide travel-related services. The Company makes no representation that the content, products, or services available through this Service are appropriate or legally available in all locations.
2. Users who access this Service from locations where the Company is not authorized to provide such services do so at their own risk and are solely responsible for compliance with all applicable local laws and regulations. The Company reserves the right, at its sole discretion, to restrict or terminate access to this Service in any jurisdiction where it determines such action to be necessary.
3. Any booking, reservation, or purchase made in violation of applicable local laws shall be voidable by the Company, and the Company shall bear no liability for any resulting loss or damage.
Article 4 (Member Registration)
Member registration shall be completed when the User personally agrees to these Terms of Service and submits all required registration information in accordance with the procedures prescribed by the Company. When completing the registration process, Users must carefully read all instructions and enter accurate, current, and truthful information in all required fields of the designated registration form. Each User is limited to one (1) registered account, and Users may not register multiple accounts, allow third parties to use their account, lend their account to third parties, or transfer their account to third parties.
Article 5 (Changes to Registered Information)
1. If any registered information changes, Members shall promptly complete the necessary update procedures. Updates to Member information may be made through this Service.
2. The Company shall bear no liability for any impediment to the use of this Service caused by incomplete or erroneous updates to registered information.
Article 6 (Revocation of Member Status)
Where the Company determines that any registered information is false, incomplete, or otherwise inappropriate, the Company may, without the prior consent of the Member concerned, alter or delete such registered information. The Company shall bear no liability for any disadvantage or damage suffered by the relevant Member as a result thereof, except to the extent caused by the Company’s own fault.
Article 7 (Withdrawal from Membership)
Users wishing to deregister their Member account shall submit a notice of withdrawal in accordance with the procedures prescribed by the Company.
Article 8 (Management of Member Account Information)
1. Members shall be solely responsible for the use and management of their login ID (hereinafter referred to as “Login ID”) and password (hereinafter referred to as “Password”) required to access this Service.
2. Except where caused by the Company’s negligence, the Company shall bear no liability for any damage suffered by a Member arising from the use of their Login ID and Password by a third party.
Article 9 (Modification or Cancellation of Reservations)
Users shall modify or cancel any reservation or purchase made through this Service in accordance with the procedures prescribed by the Company, and the Company shall process such requests accordingly. Modifications or cancellations may result in amendment fees, cancellation charges, or similar fees, which the User shall bear in accordance with the applicable travel contract. Users must review all relevant terms and conditions prior to making any modification or cancellation.
Article 9-2 (User Responsibilities Prior to Departure)
1. Users and any travelers on whose behalf a reservation is made (collectively, “Travelers”) shall be solely responsible for obtaining, maintaining, and presenting all travel documents necessary for their journey, including but not limited to valid passports, visas, re-entry permits, transit permits, and any other entry or exit documentation required by the relevant authorities. The Company does not provide immigration advisory services and shall bear no liability for any loss, expense, or inconvenience arising from a Traveler’s failure to obtain or maintain the required documentation.
2. Prior to departure, Users are responsible for reviewing all travel advisories, warnings, and recommendations issued by relevant governmental authorities in the country of departure and the destination. The availability of a booking through this Service does not constitute any representation by the Company that travel to any destination is safe, advisable, or free from risk.
3. Users are encouraged to arrange appropriate personal travel insurance for themselves and all Travelers. The Company bears no liability for any loss, injury, illness, damage, or expense that would otherwise be covered by travel insurance.
Article 10 (Notes on Service Use)
Products and services offered through this Service constitute only a portion of the products provided by the Company, and may differ in quantity and availability from products sold through other inquiry channels.
Article 10-2 (Relationship with Third-Party Travel Service Providers)
1. Travel products and services made available through this Service (including but not limited to transportation, accommodation, and tours) are supplied by independent third-party service providers (hereinafter referred to as “Third-Party Providers”). The Company acts solely as a booking intermediary on behalf of such Third-Party Providers and does not act as the principal supplier of the underlying travel services.
2. The Company makes no representation or warranty, and shall bear no liability of any kind, in connection with: (i) any failure, deficiency, non-performance, or inadequacy of services supplied by Third-Party Providers; (ii) any acts or omissions of Third-Party Providers; or (iii) any dispute between a User and a Third-Party Provider concerning the provision of travel services.
3. Any agreement for the provision of travel services is formed directly between the User and the relevant Third-Party Provider and is subject to that provider’s own terms and conditions. Users are responsible for reviewing and complying with the terms and conditions of the applicable Third-Party Provider prior to making a reservation.
Article 11 (User Environment)
Users shall, at their own expense and responsibility, prepare and maintain all computers, software, other hardware, communication lines, and other communication infrastructure necessary to use this Service. The Company provides no support in this regard.
Article 12 (Prohibited Conduct)
1. Users shall not engage in any of the following conduct in connection with their use of this Service:
(1) Any act that infringes, or is likely to infringe, upon the proprietary rights, privacy rights, portrait rights, or other rights of the Company, other Users, or any third party;
(2) Any act that causes, or is likely to cause, disadvantage or damage to the Company, other Users, or any third party;
(3) Any act of discriminating against, defaming, or slandering the Company, other Users, or any third party;
(4) Any act that is contrary to public order or morality;
(5) Any activity related to adult entertainment, religion, or politics, or any act similar thereto;
(6) Any act conducted for commercial purposes, including sales, promotion, advertising, or solicitation;
(7) Any act of impersonating the Company or any third party, or deliberately disseminating false information;
(8) Any act of providing benefits to or otherwise cooperating with anti-social forces;
(9) Any unauthorized collection, disclosure, or provision of the personal information, registration information, or usage history of another person;
(10) Any unauthorized use of a Member’s ID, password, or similar credentials;
(11) Any act that interferes with the servers or network systems of this Service;
(12) Any use or transmission of harmful programs, including computer viruses, through or in connection with this Service;
(13) Any act in violation of applicable laws, court judgments, decisions, orders, or legally binding administrative measures;
(14) Any act that violates, or is likely to violate, these Terms of Service; or
(15) Any other act that the Company deems inappropriate.
2. Where the Company determines that any of the acts set forth in the preceding paragraph has occurred, or where the Company otherwise deems it necessary, the Company may, without prior consent, delete the Member’s registration or suspend the Member’s use of this Service. The Company shall also be entitled to claim damages from the User.
Article 13 (Temporary Suspension)
1. The Company may, without prior notice to Users, temporarily suspend all or part of this Service in any of the following circumstances:
(1) When regular or emergency maintenance of the systems or related facilities of this Service is required;
(2) When communication lines or power supply used by the Company are interrupted;
(3) When an emergency situation, such as war, riot, civil disturbance, industrial dispute, earthquake, volcanic eruption, flood, tsunami, fire, power failure, or other extraordinary event (or the risk thereof), occurs, and communication restrictions or similar measures are requested or directed by law or regulation, or when the Company otherwise deems such action necessary;
(4) When excessive access volume or other factors beyond the Company’s intentional or grossly negligent control result in a concentrated load on the systems or servers; or
(5) When the Company determines, for operational or technical reasons, that a temporary suspension of this Service is necessary.
2. The Company shall bear no liability for any damage suffered by Users or third parties arising from any delay or suspension in the provision of all or part of this Service due to any of the circumstances described in the preceding paragraph or any other cause.
Article 13-2 (Refunds, Currency, and Time Zone)
1. All dates and times relating to reservations, cancellations, and refund deadlines shall be based on Japan Standard Time (JST), unless the confirmation screen, booking page, or any other page or notification on the Service expressly specifies otherwise. Users are responsible for accounting for any difference between their local time and JST, and the Company shall bear no liability for any loss arising from a User’s failure to do so.
2. Refunds, where applicable, shall be processed in Japanese Yen (JPY) or the currency in which the original payment was made, as determined by the Company. The Company shall bear no liability for any loss or discrepancy in the refund amount arising from fluctuations in currency exchange rates or any fees charged by the User’s bank or payment service provider between the time of original payment and the time of refund.
3. The method and timing of any refund shall be determined by the Company in accordance with the applicable travel contract and these Terms of Service. The Company shall not be required to process any refund in a manner other than that prescribed by the Company.
Article 14 (Discontinuation of Service)
1. The Company may discontinue all or part of this Service after providing prior notice on this Service of the discontinuation, the reasons therefor, and the applicable period; provided, however, that in urgent and unavoidable circumstances, such prior notice may not be given.
2. Upon completing the procedures set forth in the preceding paragraph, the Company shall be relieved of any liability arising from the discontinuation of this Service.
Article 15 (Restrictions on Use)
The Company may restrict a User’s use of this Service without prior consent in any of the following circumstances. The Company shall bear no liability for any damage suffered by Users as a result of such restrictions:
(1) When the Company is unable to contact the User by telephone, facsimile, email, or any other means of communication;
(2) When postal correspondence to the User’s registered address is returned undelivered; or
(3) In any other circumstances where the Company determines that urgent action is necessary.
Article 16 (Use of Service by Minors)
1. Users who are minors shall obtain the consent of a parent or legal guardian prior to using this Service.
2. Notwithstanding the preceding paragraph, if it is discovered that a User who is a minor has used this Service without the consent of a parent or legal guardian, the Company may, without prior notice to the User, cancel all or part of any reservation made through such use.
3. Where a User who was a minor at the time of agreeing to these Terms of Service subsequently uses this Service after reaching the age of majority, such User shall be deemed to have ratified all actions taken while a minor.
Article 17 (Benefits and Campaigns)
1. The Company may, for the purpose of promoting the use of this Service, conduct first-come-first-served or lottery-based campaigns, distribute coupons, and offer similar promotions. The use of such promotions is subject to these Terms of Service as well as any additional conditions separately prescribed by the Company.
2. The Company may distribute NEWT Points in connection with reservations made through this Service.
3. Users shall comply with the NEWT Points Terms (https://reiwatravel.notion.site/NEWT-8b7e09f8fa2842b5949d062dceea8517) and the Coupon Terms of Use (https://reiwatravel.notion.site/9bc8e83b2b2d454c8b6e03ed3900c11a) as separately prescribed.
Article 18 (Disclaimers and Limitation of Liability)
1. The Company shall bear no liability of any kind for damages suffered by Users arising from any of the following circumstances:
(1) Damage caused by interruption, delay, or suspension of this Service’s systems resulting from failure of communication lines, computers, or other equipment;
(2) Damage caused by unauthorized alteration of this Service;
(3) Damage caused by unauthorized access to data or servers related to this Service; or
(4) Damage caused by the loss of accumulated data (excluding deletion by the User).
2. The Company makes no representations or warranties of any kind, and shall bear no liability, with respect to the accuracy, currency, usefulness, reliability, legality, fitness for a particular purpose, or non-infringement of third-party rights of any travel-related information provided to Users through this Service.
3. The Company shall bear no liability for any communication costs or capital expenditures incurred by Users in connection with the use of this Service.
4. To the fullest extent permitted by applicable law, in no event shall the Company’s total aggregate liability to any User for any and all claims arising out of or in connection with these Terms of Service or the use of this Service exceed the total amount actually paid by that User to the Company in connection with the specific transaction giving rise to the claim. This limitation applies regardless of the legal theory under which the claim is brought, whether in contract, tort, strict liability, or otherwise.
5. To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or in connection with these Terms of Service or the use of this Service, even if the Company has been advised of the possibility of such damages.
Article 19 (Protection of Personal Information)
The Company shall handle personal information collected from Users through their use of this Service in accordance with the Company’s Privacy Policy.
Article 19-2 (Cookies and Tracking Technologies) [NEW]
1. This Service uses cookies, web beacons, and similar tracking technologies (collectively, “Cookies”) to operate and improve the Service, to authenticate Users, to save User preferences, and to analyse usage patterns. By continuing to use this Service, Users consent to the use of Cookies in accordance with the Company’s Privacy Policy.
2. Users may manage or disable Cookies through their browser or device settings; however, doing so may limit the availability or functionality of certain features of this Service. The Company bears no liability for any impairment of the Service resulting from a User’s decision to restrict or disable Cookies.
Article 20 (Ownership of Rights)
All intellectual property rights relating to this Service are vested in the Company or parties that have licensed such rights to the Company. Users shall not infringe upon any such rights.
Article 21 (Exclusion of Anti-Social Forces)
1. Users represent and warrant that they are not, and have never been, affiliated with or otherwise constitute, an organized crime group (bōrokudan), organized crime group member, organized crime-affiliated enterprise, corporate racketeer (sōkaiya), social movement extortionist, political movement extortionist, specialized intelligence criminal group, or any other anti-social force (hereinafter collectively referred to as “Anti-Social Forces”), and that they have no relationship with any Anti-Social Forces. Users further covenant that they will not engage in any violent act, fraudulent act, threatening act, business obstruction, or any other act that violates or is likely to violate applicable laws.
2. If a User is found to be in breach of the preceding paragraph, the Company may, without prior notice, suspend the User’s access to this Service and delete the User’s registration. The Company shall bear no liability for any disadvantage or damage suffered by such User as a result.
Article 22 (Governing Law, Jurisdiction, and Compliance with Local Law)
1. These Terms of Service shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of laws provisions. Any disputes arising in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the Tokyo Summary Court or the Tokyo District Court as the court of first instance.
2. Notwithstanding the foregoing, nothing in these Terms of Service shall be construed to deprive any User of the protections afforded by the mandatory consumer protection laws of the jurisdiction in which such User resides. If any provision of these Terms of Service is held to be invalid or unenforceable under the mandatory laws of the jurisdiction in which a User is located, such provision shall be modified to the minimum extent necessary to make it valid and enforceable under such laws, and the validity and enforceability of the remaining provisions shall not be affected.
3. All dates, times, and deadlines under these Terms of Service shall be based on Japan Standard Time (JST) unless expressly stated otherwise.
Article 23 (Effective Date)
These Terms of Service shall take effect on the date of their enactment.
Enacted: March 31, 2026
Article 24 (Severability)
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or by operation of applicable law, such invalidity, illegality, or unenforceability shall not affect the validity, legality, or enforceability of any other provision of these Terms of Service. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and, if such modification is not possible, it shall be deemed severed from these Terms of Service. The parties agree to negotiate in good faith a replacement provision that achieves, to the greatest extent possible, the original commercial intent of the severed provision.
Article 25 (Waiver)
No failure or delay by the Company in exercising any right, power, or remedy under these Terms of Service shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.
Reiwa Travel, Inc.